1. Responsive Social Services: What does it mean to be “responsive’ in the new normal?
Ryan van Leent and Ian Ryan, SAP Institute for Digital Government, SAP Australia, Wolfgang Nobeling, Solution Manager, SAP Germany.

Responsive governments form more intimate connections with their citizens, and earn the right to be more proactive, ambitious and innovative. Our experience working with Service NSW, the City of Orlando, and other leading Social Services organisations, has helped us to define a state of business where agencies innovate with experience and operational data to meet citizen’s needs. We’ve prepared a Responsive Government Playbook full of scenarios agencies can use to get more proactive by understanding, not only WHAT’s happening, but WHY it’s happening, and take action in-the-moment.

2. Action for Children’s Serious Organised Crime Early Intervention Service’
Paul Carberry and Sharon Maciver, Action for Children, and John Cuddihy, Daramol Ltd, UK

A partnership between Action for Children, Police Scotland and Glasgow City Council’s Health and Social Care has led to the creation of a serious organised crime (SOC) early intervention service in two areas of Glasgow, Scotland. The service provides an early intervention approach to target, identify and divert young people aged 12 to 18, who are considered to be at risk, away from serious crime, and to work with them in pursuing alternative paths. During the workshop, participants will learn more about this partnership and the impact on reducing the number of young people being involved in criminal activity. This project won the European Social Services Excellence Award in 2019.

3. Employment first: a relational employment approach to social inclusion
Vibeke Jensen and Pernille Randrup Thomsen, City of Aarhus, Denmark

To attain significant, sustainable and lasting social inclusion, the inclusion of all citizens in the job market is of fundamental importance. In this workshop, delegates will learn about a project implemented in the Danish city of Aarhus, which is using a holistic and relational employment approach to promote the social inclusion of vulnerable families in the district of Gellerupparken. The presenters will present the innovative job-first approach, where professionals work with the whole family to ensure that adults access employment to increase the whole family’s social inclusion and overall wellbeing.

4. Economy of Wellbeing – a new policy approach
Jussi Ahokas, Finnish Federation for Social Affairs and Health (SOSTE), Paula Saikkonen, Finnish Institute for Health and Welfare, Taru Koivisto, Ministry of Social Affairs and Health and Lea Suoninen-Erhiö, Huoltaja Foundation

The Economy of Wellbeing emphasises that increasing people’s wellbeing creates positive outcomes for the economy and societies. As the concept and policy approach of ‘Economy of Wellbeing’ is somewhat abstract, it is important to discuss what are its building blocks and how different sectors of society relate to the creation of an economy of wellbeing. Community care is a vital part of the economy, and policies that impact the resources and delivery of community care should be in the centre of the “Economy of Wellbeing’ policy approach. In this workshop, delegates will learn about the concept and how it can be implemented to improve delivery of community care in Europe.

5. Improving outcomes for children in care in France: Supporting professionals through specialist training (FR)
Marie-Paule Martin-Blachais and Jean-Marie Vauchez, Child Protection School (Ecole de protection de l’enfance), France

The introduction of two child protection laws in France in 2007 and 2016 highlighted the need for managers and practitioners in this field to receive ongoing and specialist training. The Child Protection School was created with the aim to provide this type of training via different masters, seminars and sessions. In this workshop, delegates will learn how this new training sessions are supporting professionals in the field of child protection to deliver improved quality services.