WORKSHOP SESSION A | 30 June 2021 | 11.30 - 12.30 (CET)

Responsive Social Services: What does it mean to be “responsive' in the new normal?

Presentations in: English

Presenters: Ryan van Leent and Ian Ryan, SAP Institute for Digital Government, SAP Australia, Wolfgang Nobeling, Solution Manager, SAP Germany

Responsive governments form more intimate connections with their citizens, and earn the right to be more proactive, ambitious and innovative. Our experience working with Service NSW, the City of Orlando, and other leading Social Services organisations, has helped us to define a state of business where agencies innovate with experience and operational data to meet citizen’s needs. We’ve prepared a Responsive Government Playbook full of scenarios agencies can use to get more proactive by understanding, not only WHAT’s happening, but WHY it’s happening, and take action in-the-moment.

Action for Children's Serious Organised Crime Early Intervention Service'

Presentations in: English

Presenters: Paul Carberry and Sharon Maciver, Action for Children, and John Cuddihy, Daramol Ltd, Scotland, United Kingdom

A partnership between Action for Children, Police Scotland and Glasgow City Council’s Health and Social Care has led to the creation of a serious organised crime (SOC) early intervention service in two areas of Glasgow, Scotland. The service provides an early intervention approach to target, identify and divert young people aged 12 to 18, who are considered to be at risk, away from serious crime, and to work with them in pursuing alternative paths. During the workshop, participants will learn more about this partnership and the impact on reducing the number of young people being involved in criminal activity. This project won the European Social Services Excellence Award in 2019.

Employment first: a relational employment approach to social inclusion

Presentations in: English

Presenters: Vibeke Jensen and Pernille Randrup Thomsen, City of Aarhus, Denmark

To attain significant, sustainable and lasting social inclusion, the inclusion of all citizens in the job market is of fundamental importance. In this workshop, delegates will learn about a project implemented in the Danish city of Aarhus, which is using a holistic and relational employment approach to promote the social inclusion of vulnerable families in the district of Gellerupparken. The presenters will present the innovative job-first approach, where professionals work with the whole family to ensure that adults access employment to increase the whole family’s social inclusion and overall wellbeing.

Economy of Wellbeing – a new policy approach

Presentations in: English

Presenters: Jussi Ahokas, Finnish Federation for Social Affairs and Health (SOSTE), Paula Saikkonen, Finnish Institute for Health and Welfare, Taru Koivisto, Ministry of Social Affairs and Health and Lea Suoninen-Erhiö, Huoltaja Foundation

The Economy of Wellbeing emphasises that increasing people’s wellbeing creates positive outcomes for the economy and societies. As the concept and policy approach of ‘Economy of Wellbeing’ is somewhat abstract, it is important to discuss what are its building blocks and how different sectors of society relate to the creation of an economy of wellbeing. Community care is a vital part of the economy, and policies that impact the resources and delivery of community care should be in the centre of the “Economy of Wellbeing’ policy approach. In this workshop, delegates will learn about the concept and how it can be implemented to improve delivery of community care in Europe.

Improving outcomes for children in care in France: Supporting professionals through specialist training

Presentations in: French
Interpretation into: English, French

Presenters: Marie-Paule Martin-Blachais and Jean-Marie Vauchez, Child Protection School (Ecole de protection de l’enfance), France

The introduction of two child protection laws in France in 2007 and 2016 highlighted the need for managers and practitioners in this field to receive ongoing and specialist training. The Child Protection School was created with the aim to provide this type of training via different masters, seminars and sessions. In this workshop, delegates will learn how this new training sessions are supporting professionals in the field of child protection to deliver improved quality services.

WORKSHOP SESSION B | 1 July 2021 | 09.00-10.00 (CET)

Addressing the needs of vulnerable families in our communities

Presentations in: English

Presenters: Alfred Grixti, Foundation for Social Welfare Services (FSWS), Malta

When planning and delivering community care, social services working in the community need to come together to provide an integrated multi-professional approach and, ultimately, fight poverty and social exclusion. In Malta, an agency was exclusively created to offer such a space. By explaining the mission of the agency, the Maltese Foundation for Social Welfare Services will stress the importance of nurturing social development through an integrated multi-professional approach based on families’ and community needs.

The economic case for community care – a regional authority perspective

Presentations in: Italian
Interpretation into: English, Italian

Presenters: Marco Espa and Francesca Palmas, ABC Associazione Cerebrolesi, Italy

Presenters from the region of Sardinia, Italy, will make an economic case for individualised plans for people with disabilities versus their institutionalisation in residential care. Thanks to the establishment of such plans, people with severe disabilities now manage to live independently and the region of Sardinia has saved more than 5 times the costs of institutionalisation.

Only the lonely: Experiences from initiatives in a municipality in Denmark to help users of public care out of loneliness

Presentations in: English

Presenters: Jens Bejer Damgaard Municipality of Holstebro, Denmark

Loneliness can deprive people of their ability to manage everyday tasks. Many health and social care professionals try to address issues concerning health, material, and social needs. However, addressing loneliness requires a different approach, one that involves professionals, the individual and the communities where they live. In this workshop, the Municipality of Holstebro in Denmark will present its local strategy to reduced unwanted loneliness, which is implemented through a community care approach with a range of stakeholders.

Personalising workforce development – Better outcomes for all

Presentations in: English

Presenters: Jim Thomas, Skills for Care, United Kingdom

Creating support for people that is right for them requires thoughtful and respectful conversations. Personalising care and support, and the funding to support this, is fundamental to enabling people to live independent lives. But in personalising care and support we forget to do the same for the workforce supporting that person. This session explores a project where we did personalise learning and development to the needs of individuals and their specific needs. It shows how doing so can increase people’s life opportunities and empower the workforce that supports them.

WORKSHOP SESSION C | 1 July 2021 | 11.45-12.45 (CET)

Implementation of the Self-Sufficiency Matrix (SSM) in the Netherlands and Catalonia (Spain)

Presentations in: English

Presenters: Steve Lauriks, Marta Ballester, Xavier Delgado Alonso, Coordinator of Social Inclusion and Cohesion Programmes. Directorate General of Social Services in the Department of Social Rights of Catalonia, Avedis, Donabedian Research Institute, Spain, and Public Health Service Amsterdam, Netherlands

The SSM is a tool to measure the level of self-sufficiency of an adult person in their daily life. This tool has the potential to standardise professional assessments, improve communication among different teams of practitioners, and homogenise service provision across municipalities. Finally, this tool could also support decision-making if specific algorithms are developed. Examples from Spain and the Netherlands will illustrate the potential uses of the matrix to support the delivery of community care.

Aiming for higher quality - Transforming specialist social services in Denmark

Presentations in: English

Presenters: Susanne Wollsen and Christian Schacht-Magnussen, Region of Southern Denmark

The Region of Southern Denmark is investing in improving the quality of specialist social services to improve the quality of life of people with disabilities. They have introduced a management training on “LEAN’ methods, qualitative methods, improved user involvement, and waste and value assessment tools. During the workshop, delegates will learn about the positive impact of these methods on services improvement.

Promoting access to early childcare, building bridges with early education

Presentations in: German
Interpretation into: English, German

Presenters: Nancy Ehlert, Program Coordinator, Stiftung SPI on behalf of the Federal Ministry for Family Affairs, Senior Citizens, Women and Youth, and Sandra Berkling, Arbeitsgemeinschaft der Freien Wohlfahrtspflege (AGFW) Hamburg, Germany

The access of children to quality day care is fundamental for the creation of an inclusive community, which promotes equal opportunities for people and their full participation in social life. This workshop will present the activities of the German federal government for the promotion of low-threshold services to guarantee access to day care for children, especially those who are difficult to reach by institutional day care. In this workshop, delegates will learn more about the federal programme and on how it was designed together with children and families themselves through a co-production approach.

Socio-spatial approaches to social work with the most vulnerable – way forward for community care?

Presentations in: German
Interpretation into: English, German

Presenters: Iris Mann, Stadt Ulm, and Monika Büning, Deutscher Verein für öffentliche und private Fürsorge e. V., Germany

Social spaces consist of the relationships that emerge between people living in their neighbourhoods and communities. In this workshop, the German Association for public and private welfare (Deutscher Verein) promotes the idea that social space orientation is the way forward when it comes to identifying the needs of the community, as needs are formulated in social spaces, where people live, in their families and neighbourhoods. Delegates at this workshop will also discuss the importance of a human-centred focus in the social space orientation approach, using a co-production and inclusive methodology in the formulation of care responses.