Digitalisation of social services by public authorities has been one of the core themes for innovation in recent times as well as during the Covid-19 pandemic. Governments and agencies involved in the development and delivery of social services are increasingly moving digital to reach vast numbers of people with a large variety of needs, better use of resources, better social services management, and better people’s service experience.

How digitalisation impacts on people’s experience of social services is the key question of this session, where we will learn about digital tools to support people experiencing homelessness, children in care, young people in their transition to adulthood and people with disabilities in their social inclusion.