june, 2019

06jun10:00 am11:45 amPLENARY SESSION 2TRENDS IN SOCIAL SERVICES MANAGEMENT QUALITY10:00 am - 11:45 am Washington


Event Details

Social services are under increasing pressure to improve their overall quality of care. Quality planning, assurance and improvement are essential to drive forward quality in social services.
Extensive work has been undertaken on quality management, improvement and excellence across sectors. Designing methods for improved cooperation between professionals and agencies is important for care to be effective, while effectiveness has been increasingly pointed at as a sign of quality. This session will explore key elements of social services management quality, including lessons learnt from other sectors, partnership development, and the economics and efficiency of social care.


thursday 6 june 10 : 00 - thursday 6 june 11 : 45




David Brindle, Guardian Journalist


  • Ugo de Ambrogio, Director of Social Policies and Integrated Health and Social Services, Institute for Social Research, Italy
    Evaluating social services quality in Italy
  • John Bolton, Visiting Professor, Institute of Public Care, United Kingdom
    A new model of care: Promoting people’s independence to improve outcomes and reduce pressure on service
  • Joanne McMeeking, Head of Improving Care Experiences, Centre for Excellence for Children’s Care and Protection, Scotland (CELCIS), United Kingdom
    Working in partnership to promote permanence, protection and care excellence
  • Henrik Eriksson, Associate Professor, Chalmers University of Technology, Gothenburg, Sweden
    What makes organisations excellent? Quality management in the public sector