23 workshops took place during the conference in 4 parallel sessions on the 8th and 9th June 2022. Read the full description of each workshop below and discover the presentations, which are for personal use only.
WORKSHOP SESSION A - 14:30-15:30
1. Innovative solutions for good care in the future – a German French Workshop
This workshop will present innovative projects developed in France and Germany in the area of social care. The French County of Oise has set up a project that gives people with disabilities and/or mental illnesses the opportunity to live independently while receiving the care they need. A model project from Germany, highlights how digital solutions can make the life of carers easier.
The practical contributions are accompanied by presentations from the Federal Ministry for Family Affairs, Senior Citizens, Women and Youth and the French Ministry for Solidarity and Health.
Languages:
DE, EN, ES, FR, IT
Presenters:
Monika Büning, Head of Department for International Affairs, German Association for Public and Private Welfare
Dietmar Wolff, Vice President of Academic Affairs, University of Hof, Germany. PPT.
Hildegund Ernst, Head of Unit 306, Housing in the Old Age, Federal Ministry for Family Affairs, Senior Citizens, Women and Youth
Emmanuel Gagneux, Deputy General Manager, Oise County Council. PPT.
Room
Ballroom/Grosser Festsaal
2. Addressing Elderly Loneliness
There is a growing concern around unwanted loneliness among older people, a phenomenon that has increased as a result of Covid-19, making necessary to strengthen programmes aimed at alleviating social isolation. Both Madrid City Council of Madrid and Barcelona County Council have developed projects that share the same vision: identifying situations of unwanted loneliness from a proactive approach, intervening through personalised plans involving the community, and setting a follow-up plan. However, this same vision has been addressed and put into practice by different methodologies. This workshop will explain both perspectives.
Languages
DE, EN, ES
Presenters:
Pilar Serrano Garijo, Head, Programming, Evaluation and Development Department (General Directorate for the Elderly), Madrid City Council. PPT.
Gemma Parera Álvarez, Technical Advisor, Equality and Social Sustainability Area, Provincial Council of Barcelona. PPT.
Room
Pine Room
3. Taking a data-driven approach to help vulnerable people
In the EU, over 110 million people in households are at risk of poverty or social exclusion. Most at risk are those likely to experience illness or isolation or be the victims of abuse or crime. It’s often a lack of early intervention that proliferates the problem, reinforcing what the UK’s Institute for Government calls a cycle of “crisis, cash and repeat.” This scenario can be improved using technology, which is why SAP is pioneering a new data-driven approach to breaking the cycle. At this interactive session presenters will discuss an important case study in which a data-driven approach helped Barnsley Metropolitan Borough Council (UK) to identify an additional 22,000 at-risk families and increase the potential to access further funding resources by over 140 percent.
Languages:
DE, EN
Presenters:
Jim White, Regional Industry Leader, EMEA North, SAP Institute for Digital Government
Mark Holder, Industry Advisor, EMEA North, SAP Institute for Digital Government
Room
Oak Room
4. KONEKTI: Inter-sectoral and innovative cooperation to support children and their families in vulnerable situations
KONEKTI is an inter-sectoral cooperation that developed a regional approach to support children, young people and their families. The network consists of 75 organisations from different sectors in Belgium, each specialised in children and youth-care, including those with a focus on people in deprived and vulnerable situations and people with disabilities.
Languages:
DE, EN
Presenters:
Dieter Dochy, Coordinator, Konekti
Stijn Tanghe, Expert Care, W13
Loes Verdru, Project Manager Koneki, W13
Room
Speicherstadt 1
5. Child care 2.0 – Mothers and local decision-makers for better childcare. An innovative approach to improve child day care in Offenbach County, Germany
The lack of childcare places is a structural problem in all European countries and affects both large cities and rural areas.
This workshop will discuss how to enable mothers to work and reconcile their career and family circumstances. Secondly, the workshop will outline how the project advocates for the specific skills of women and strengthen their equal opportunities in the labour market.
The project has launched the initiative ‘Mothers for Mothers’ to offer unemployed women from a migrant background access to the labour market through child day care and to bring all stakeholders together.
Languages:
DE, EN
Presenters:
Eva Ledroit, EU Policy and Project Manager, Make Mothers Matter Network
Amira Bieber, Senior Project Manager and Head of European Project Management, Pro Arbeit Kreis Offenbach (AöR)
Bernadette Böcker, Project Manager and Developer, European Project Management, Pro Arbeit Kreis Offenbach (AöR)
Irene Kampa, Head of Adult Education & VET Unit, SYNTHESIS Centre for Research and Education, Ltd
Room
Speicherstadt 2
6. Strength-Based Leadership in Social Care
Leadership is a key enabler for improving social care practice. In this workshop participants will learn how strength-based approaches to leadership can be developed to facilitate frontline staff’s wellbeing and motivation and embed co-production with individuals, families and communities.
Languages:
DE, EN
Presenters:
Robin Miller, Professor of Collaborative Learning, University of Birmingham
Ewan King, Deputy Chief Executive, Social Care Institute for Excellence
Room
Europa
WORKSHOP SESSION B - 16:15-17:15
7. Early intervention in practice – Reducing homelessness using predictive analytics
Maidstone Borough Council (UK) was experiencing unprecedented demand for services as a result of the new duties created by the 2018 UK Homeless Reduction Act. To manage the increased pressure, the council recognised that early intervention was key.
Working with EY and Xantura (EY’s data and analytics partner), they designed and implemented an innovative predictive modelling tool, OneView, that identified individuals at risk of homelessness. As a result of the tool, front line professionals could take proactive approaches and informed decision-making. This led to a 40% reduction in homelessness.
This workshop is focused on Maidstone’s story, successes and lessons learnt. Participants will discuss the opportunities and implications of transforming services to achieve better outcomes.
Languages:
DE, EN, ES, FR, IT
Presenters:
Helen Sunderland, EY Local Public Services Consulting Lead Partner, UK
Jordan Day, EY Local Public Services Senior Manager, UK
Room
Ballroom/Grosser Festsaal
8. System of indicators to assess the situation of children and adolescents in care in Catalonia’s child protection system
This workshop addresses a project aimed to create a set of indicators, tools and processes to obtain information on children in care, so that officers and policy-makers within child welfare have the necessary information to support evidence-based decision-making to improve the quality of life of children in care. These indicators respond to seven dimensions of child and adolescent protection: safety, stability, education, development, health, inclusion, and personal independence. This will allow for an annual assessment of the protection and care children and adolescents receive.
Languages:
DE, EN, ES
Presenters:
Joan Llosada Gistau, Coordinator, Observatory of Children’s Rights, Catalonia.
Ester Cabanes Vall, General Director of Child Protection Secretariat for Children, Adolescents and Youth, Catalonia
Brenda Esquerre Okhiria, Young user of the system who is living in kinship care, Child Protection System, Catalonia
Room
Pine Room
9. LIVING THE WAY I WANT: Hamburg’s solutions to integration of support for people with disabilities: provider budget, community networks, participation
Everyone – with or without a disability – should be able to participate in everyday life on an equal basis. Hamburg social services authorities and agencies providing social inclusion support for people with disabilities are pursuing new approaches for the design of funding and tailor-made support in every district of Hamburg. The Hamburg provider budget, the pilot project LIVING THE WAY I WANT, and guidelines for community-oriented inclusion support practice examples will be presented during the workshop. Read more
Languages:
DE, EN
Presenters:
Ute Winkelmann-Bade, Representative, Directorate Inclusion and Equality of People with Disabilities, Social Authority, Hamburg.
Karen Haubenreisser, Director Pilot Project ‘Neigbourhood-based Inclusion Support,’ Protestant Foundation, Alsterdorf
Room
Oak Room
10. Improving Health and Equity by Using a Consent Service Utility to Better-Integrate Health and Social Care
The proposal describes the development, testing and implementation of a highly adaptable, open-source, standards-based Consent Service Utility (CSU) to enable, facilitate and accelerate the secure exchange of relevant, health related information about individuals by health and social care providers, organizations and systems. The CSU enables a digital user experience that replaces the largely paper-based and systemically siloed processes by which individuals currently provide their informed consent for the exchange of their sensitive data. Making consent a seamless and integral process is key to making significant advances on cross-sector information sharing, and it contributes to individual data protection and human dignity.
Languages:
DE, EN
Presenters:
Kristine McCoy, MD, MPH, Sr. Visiting Scholar; Robert Graham Centre for Policy Studies in Family Medicine and Primary Care, CMO Stewards of Change Institute, USA.
Jim St. Clair, Executive Director, The Linux Foundation for Public Health, USA
Micky Tripathi, National Coordinator for Health Information Technology, U.S. Department of Health and Human Services, USA
Room
Speicherstadt 1
11. Strategic Focus on Relatives and Next-of-Kin Support
Over the past few years, the Municipality of Esbjerg (Denmark) has been working towards achieving a stronger focus on supporting relatives and informal carers of persons with physical or mental illness, disability, or social vulnerability. As a result, the Municipality has developed a specific strategy and has implemented a new position in the organisation as Counsellor of Relatives. This new position aims to provide individual guidance to relatives, and is a pathfinder for next-of-kin in social and health services in the municipality. It also serves as a bridge-builder to regional hospitals and local NGOs.
Languages:
DE, EN
Presenters:
Lene Voetmann, Counsellor of Relatives, Municipality of Esbjerg, Denmark.
Elsebeth Nebeling, Consultant, Municipality of Esbjerg, Denmark
Lise Willer, Head of Department for Social Services, Municipality of Esbjerg, Denmark
Room
Speicherstadt 2
12. Co-creating technologies and policies in home care
De-institutionalisation is the future of long-term care. This workshop will present HoCare 2.0, a cross-country project on designing a home care solution for and with older people in Hungary, Czech Republic, Poland, Germany, Slovenia and Italy.
Languages:
DE, EN
Presenters:
Jan Schneider, Expert Supervisor, Social Care Facility, Prague 4, Czechia.
Ákos Szépvölgyi, Managing Director, Central Transdanubian Regional Innovation Agency, Hungary
Room
Europa
WORKSHOP SESSION C - 11:45-12:45
13. Promotion of Personal and Household Services in Germany and France
Personal and Household Services are key to ensuring that people with care needs can stay in their homes and communities. Those services are often provided by live-in carers, in precarious labour conditions. Voucher-based solutions can help to solve this issue. The workshop will share best practices from France and Germany.
Languages:
DE, EN, ES, FR, IT
Presenters:
Peter Hammer, Speaker of the Department “Personal and Household services,” German Home Economics Council. PPT.
Ruth Weckenmann, Head of Department, Federal Labour Agency Baden-Württemberg, Germany. PPT.
Jonas Fluchtmann, Economist, Organisation for Economic Co-operation and Development (OECD). PPT.
Room
Ballroom/Grosser Festsaal
14. Digitalisation in homeless support – experiences and findings from a Wohnhilfen Oberberg project
In a digitalised world, new tools can provide low-barrier entry to services for homeless people: from communicating with public authorities to finding their new home. However, at present homeless people or those who are at risk cannot participate because they often do not have the necessary digital equipment.
This workshop will explore how homeless support services transformed into providing digital support for homeless people with initiatives such as provision of digital devices, training of help-seekers and professionals in the digital network and online counselling.
Languages:
DE, EN
Presenters:
Rolf Jordan, Policy Officer, German Association for Public and Private Welfare, Germany
Susanne Hahmann, Social Worker, Diaonie Michaelshoven, Germany
Room
Pine Room
15. One Catastrophe (Cyberattack) follows another Catastrophe (Pandemic) – training and holding on to staff in a tidal wave of uncertainty
In this workshop, Tusla (Ireland’s family agency), will present two over-arching programmes developed nationally for the training and retention of staff in child protection as well as attracting students to the profession. The Empowering Practitioners and Practice Initiative and the Practice Development and Improvement Project consist of active learning programmes, evidence based practical tools and resources, and qualifying frameworks for students. The tools are largely delivered online and have had a positive impact on workforce confidence, expertise and recruitment.
Languages:
DE, EN
Presenters:
Stella Owens, EPPI Project Manager, Tusla, Ireland
Ger Brophy, Chief Social Worker, Tusla, Ireland
Room
Speicherstadt 1
16. Wiener Sozialmonitoring- The Vienna Social Monitoring tool
In this workshop, the City of Vienna will present the Vienna Social Monitoring tool with a focus on the process and lessons learned. The tool aims to record the overall situation of people affected by poverty and put in place necessary counter-measures in a timely manner. The City will use existing indicators and empirical knowledge to identify poverty in Vienna. It will put in place appropriate measures to fight poverty and will engage in cross departmental collaboration to address poverty.
Languages:
DE, EN
Presenters:
Ursula Ganal, Head of Staff Unit, Department for Social Affairs, Social and Public Health Law, City of Vienna, Austria
Judith Lengyel-Wiesinger, Policy Advisor, Department for Social Affairs, Social and Public Health Law, City of Vienna, Austria
Room
Europa
17. Working together, not in parallel to each other
The Directorate for Child Protection Services (DCPS), Malta has set up a series of networks that co-ordinate relevant stakeholders in preventing child abuse through an integrated approach. This coordination takes place on two levels. On the one hand, to ensure that all these stakeholders, from the police to the health sector, have their policies and procedures aligned in the interest of the child. On the other hand, setting up structures to get different agencies/professionals working with the same family to collaborate and provide a holistic and cohesive approach.
Languages:
DE, EN
Presenters:
Steve Libreri, Director, Child Protection Directorate, Foundation for Social Welfare Services, Malta
Grazielle Buhagiar, Foundation for Social Welfare Services, Malta
Room
Oak Room
18. What a community can do to support the digital participation of older people
Digital services can affect the lives of older people positively such as in the areas of digital participation, everyday support, housing and care. Participants will learn about the City of Hanover’s approach to enabling older people’s participation in society through innovative digital services.
Languages:
DE, EN
Presenters:
Anna von der Ehe, Social Worker, Department for Older People, City of Hanover, Germany
Dr. Dirk Potz, Digitisation Executive, City of Hanover, Germany
Room
Speicherstadt 2
WORKSHOP SESSION D - 14:00-15:00
19.Social Programme Engagement: Success stories in meeting immediate client and social worker needs
Systems of engagement are focused on enabling people to receive information or complete tasks in moments of need as opposed to housing large amounts of data or processing transactions at scale. This new paradigm involves providing modern user experience technologies and data access to people when they need it, and how they need it.
This workshop explores how government agencies and non-profit organisations have provided systems of engagement to both workers and clients to improve user experience, productivity, data quality, and social outcomes. Engagement concepts are introduced with real world examples to illustrate how they are being applied in social services.
Languages:
DE, EN
Presenters:
Graham Stubbs, CEO, Diona
Thomas Fernitz, Head of Central Business Unit, Software Solutions for Youth and Family Welfare Offices, City of Hamburg, Germany
Figen Stojadinovic, Head of Department for Youth, Central Business Unit, Software Solutions for Youth and Family Welfare Offices, City of Hamburg, Germany
Room
Pine Room
20. Caring Communities: Volunteering is for everyone!
Social cohesion is inconceivable without voluntary engagement: it is indispensable for individual participation, successful integration, cultural life, and social ties. During the Covid-19 pandemic, volunteers were an important source of strength for many people, and in the current war in Ukraine, they are often the first point of contact for refugees. This workshop therefore asks the question: how does the state promote, coordinate, and cooperate with civil society? What structures are necessary to strengthen voluntary engagement? Participants will discuss with Hamburg social authorities and voluntary initiative groups examples of good practice and learn about the measures taken by the Hamburg Senate to set new priorities in fostering engagement.
Languages:
DE, EN
Presenters:
Alexandra Ziegler, Head of Unit Promoting Volunteering, Ministry of Social Affairs, Hamburg, Germany. PPT.
Julia Hudy, AKTIVOLI Landesnetzwerk Hamburg e.V., Germany
Room
Speicherstadt 1
21. The DOST model – enabling social services through digitalisation
Azerbaijan’s DOST Agency rolled out a digitalisation programme to serve more than two million people with a range of social vulnerabilities, such as people with disabilities, pensioners, low-income families, war veterans, childrendeprived of parental care or victims of domestic violence. The programme was implemented within three years, to ensure that those entitled to social support could apply through a simple digital process, with a focus on optimising service provision through the model of one single window. Citizens living anywhere in the country may apply for support through any of the DOST centres, which are linked to national agencies responsible for employment, rehabilitation or social services
Languages:
DE, EN
Presenters:
Farid Mammadov, Chairman of Board, DOST Agency, Azerbaijan
Aygun Musayeva, Head of Department of DOST Services, DOST Agency, Azerbaijan
Ruslan Mirzaliyev, Advisor to the Chairman of DOST Agency, DOST Agency, Azerbaijan
Room
Oak Room
22. Safe Places, Thriving Children – Embedding Trauma-Informed Practices into Alternative Care Settings
In this workshop, SOS Children’s Villages International will present an EU co-funded project that aims to embed a trauma-informed care approach into child protection services, to better support children and young people affected by Adverse Childhood Experiences (ACEs), and thereby increasing their chances to develop to their fullest potential. One of the outcomes of the project is a Practice Guidance and a set of training components that focus on how child and young care practitioners as well as other professionals can best work and support children and young people who might have been affected by trauma. The development of policy recommendations complements the programmatic interventions to support the commitment of public authorities to sustain a trauma-informed care approach.
Languages:
DE, EN
Presenters:
Florence Treyvaud-Nemtzov, Senior Project Manager, SOS Children’s Villages International
Krešimir Makvi?, National Advocacy Advisor, Project Coordinator, SOS Children’s Villages International Croatia
Ivan Šarić, Young care-experienced expert
Room
Europa
23. Reweaving the Social Safety Net: The Future of Social Care
Human services provide vulnerable individuals and families with a critical safety net, but today’s systems are constrained by old orthodoxies and in need of transformation to new models that reflect new circumstances. The key to this transformation will be the use of digital tools to create a cohesive, integrated human services journey that reduces silos and burdens for both citizens receiving services and the administrators who provide them. By redesigning systems and exploring new models, governments can truly transform human services into efficient, resilient, and human-centred support. This session will discuss and explore how governments can redesign systems through the exploration of four emerging service delivery models: Equitable and Human-Centred Services, Integrated and Seamless Services Delivery, Operational Excellence, and Workforce Optimisation.
Languages:
DE, EN
Presenters:
Deborah Sills, Global Government & Public Services Consulting Leader, Deloitte
Rebecca Kapes Osmon, Government & Public Services Global Operations Lead, Deloitte DTTL
Josh Hjartarson, Human & Social Services Leader, Deloitte Canada
Alia Kamlani, Partner, Human Services Consultant, Deloitte Canada
Hannah Nogiec, Manager, Human & Social Services, Deloitte Canada
Room
Ballroom/Grosser Festsaal